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G&RCOMPUTERS 2005 © All rights reserved. WebDesign by Paul Gundry. Terms and Conditions
G & R Computers, 6 The Minories,
Henley Street, Stratford Upon Avon,
Warwickshire,
CV37 6NF
PRIVACY POLICY:
When placing an order we ask for your name / address / phone number / email address.
This is needed for us to be able to process your order(s) and advise you of progress stage by stage.
We (G&R Computers) NEVER ask for your Bank Account or Credit Card details.
If you prefer to pay using your credit card you will be redirected to PayPal's secure payment page.
If you ever receive an email request for your credit/debit card details, be assured that it did not come from G&R Computers and simply delete the email. All credit/debit card transactions are handled for G&R Computers by PayPal®.
Your email address is required so that we (G&R Computers) can send order confirmation etc. We do not pass this information on to any third parties to be added to mailing lists of any sort. G&R Computers will use your email address to inform you of any offers or changes within G&R Computers, you may ask us to remove your email address from this list at any time via phone or email.
G&R COMPUTERS TERMS AND CONDITIONS OF SALE
Definitions
a) The “Buyer” means the account applicant or person who accepts a quotation off the Seller or whose order for the Goods is accepted by the Seller.
b) The “Seller” means G&R Computers via any of it's associated web-
c) “Conditions” means the conditions of sale set out in this document and any special and/or additional conditions agreed in writing by the Seller.
d) “Good” or “Goods” means the goods (including any instalment of goods or any parts for them), which the Seller is to supply in accordance with these Conditions.
e) “Writing” includes facsimile transmission, email and other comparable means of communication.
f) “including” and “in particular” shall be construed as not limiting any general words or expressions in conjunction with which either of those expressions is used.
Conditions
a) These conditions shall apply to all contracts for sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any which the Buyer may purport to apply under any purchase order, confirmation of order or any such similar document.
b) Where the Seller has agreed to provide the Buyer with system design, installation or other consultancy services, then the provision of such services shall be governed by the Seller’s separate Conditions for the Provision of Services, a copy of which shall be supplied to the Buyer.
c) No variation or addition to these Conditions shall be effective unless agreed in Writing by the Seller.
d) The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing and in entering into the contract the Buyer acknowledges that it does not rely on any such representations which are not so confirmed.
e) Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller and without any prior notification. The views and opinions expressed in any sales literature or on the Seller’s website are the views of the contributors and should not be taken necessarily as fact.
f) No contract for the sale of Goods shall arise until the Seller dispatches the Goods to the Buyer or the Buyer notifies the Seller in writing of its acceptance of the Seller’s quotation (whichever shall first occur).
g) Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.
h) Nothing in these Conditions shall affect the statutory rights of any consumer.
Prices
a) The price shall be that on the Seller’s current list price or as otherwise agreed in writing by the Seller and the Buyer should confirm prices (including any promotional prices and special offers) at the time of ordering. All special offers are strictly subject to availability.
b) The Seller reserves the right to revise prices prior to dispatch of Goods to reflect any indirect or direct increase in costs to the Seller but if the price has been paid in full prior to dispatch no price revision may take place without the prior written agreement of the Buyer.
c) All prices are exclusive of VAT and charges for packing, postage and carriage shall be paid in addition.
d) Website pricing may differ to sales literature pricing.
Payment
a) Credit accounts are not available, all goods are sold on a pre-
b) Payment must be made in full before dispatch of any Goods.
c) Payment may be made by cash, cheque, visa, MasterCard, switch and direct bank transfer. Customers will be required to provide a guarantee card for cheque payments. With cheque or bank transfer payments, goods will not be dispatched until funds have been cleared.
d) Time for payment shall be of the essence and any failure to pay shall entitle the Seller at his option to treat the contract as repudiated by the Buyer, to delay delivery until paid or appropriate any payment made by the Buyer to such of the Goods as the Seller may think fit notwithstanding any purported appropriation by the Buyer (without prejudice to any other remedy that the Seller may have). Receipts for payment shall be issued only on request.
e) Buyers ordering items which are normally not stocked by the Seller (special order), must be paid in full before Goods are sourced. Once Goods are sourced and ordered cancellation or refund is not possible.
Invoices
a) All invoices shall be paid in full, free from any deduction for any set-
Delivery
a) Whilst every reasonable effort shall be made to keep to any estimated delivery date, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date. The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.
b) Notification of delivery may be made by telephone call/message, email, fax or by post on the due date.
c) A carrier’s first attempt to deliver shall be considered as the delivery date and unless otherwise agreed in writing by the Seller all deliveries can take place up until 6 pm.
d) Unless otherwise agreed the Seller may deliver by instalments and in such case
each instalment shall be treated as a separate contract and any delay, default or
non-
e) Failure by the Buyer to pay for any instalments or delivery when due shall entitle the Seller to withhold any further deliveries and the Buyer shall be liable for any costs incurred by the Seller relating to such Goods.
f) Delivery of the Goods shall be made to the Buyer’s address and the Buyer shall make arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
g) If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control) then, without prejudice to any other right or remedy available to the Seller, the Seller may:
g1) store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or
g2) sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the contract or charge the Buyer for any shortfall below the price of the contract.
h) The method of dispatch for all sales shall be at the Seller’s discretion....
h1) All delivery charges quoted are in respect of UK Mainland addresses only, for
offshore addresses such as the Isle-
h2) Deliveries to Europe or other international destinations will be based on final destination, weight and measurements of the outer packaging and will be finalized and advised prior to dispatch of goods.
i) The Seller’s delivery charges and the timing of all deliveries shall be as published from time to time. Any promotional offers in respect of delivery charges shall only apply to UK mainland.
j) A delivery insurance charge, as published from time to time, shall/may be added
to orders at the Seller’s discretion and is non-
Ownership and Risk
a) The risk in Goods shall pass to the Buyer upon delivery of the Goods or upon the Goods being appropriated to the Buyer but kept at the Seller’s premises at the Buyer’s request.
b) The Seller remains the owner of the Goods affected by the contract until the Seller has been paid in full in cash or cleared funds for such Goods and all other Goods agreed to be sold by the Seller to the Buyer for which payment is due.
c) Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller’s fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller’s property.
d) If any payment due under these Conditions is overdue in whole or in part, the
Seller may without prejudice to any of its other rights recover and/or re-
e) The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) immediately become due and payable.
Warranties and Liabilities
a) Subject to the conditions set out below the Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller.
b) The above warranty is given by the Seller subject to the following conditions:
b1) the Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Buyer;
b2) the Seller shall not be under liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller’s written approval;
b3) the Seller shall be under no liability under the above warranty (or any other warranty, conditions or guarantee) if the total price for the Goods has not been paid by the due date for payment;
b4) Where the Goods are covered by manufacturer’s warranties, details of which will be supplied to the Buyer on delivery of the Goods the Buyer shall only be entitled to the benefit of such warranties or guarantees as are given by the manufacturer to the Seller.
c) Subject as expressly provided in these conditions and except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all warranties, conditions, or other terms implied by statute, common law or otherwise are excluded to the fullest extent permitted by the law.
d) Where Goods are sold to a consumer (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Buyer are not affected by these Conditions.
e) Except in respect of death or personal injury caused by the Seller’s negligence,
the Seller shall not be held responsible for any incompatibility issues or held liable
to the Buyer by reason of any representation (unless fraudulent) or any implied warranty,
condition, or other term or any duty at common law or under the express terms of
the contract, for any indirect, special or consequential loss or damage, costs, expenses
or other claims for compensation whatsoever (whether caused by negligence of the
Seller, its employees or agents or otherwise) which arise out of or in connection
with the supply of the Goods or their use or resale by the Buyer including, without
limitation, losses or damages of the types listed below:-
e1) loss of profit; and/or
e2) loss of anticipated savings.
e3) loss of business and/or goods; and/or
e4) loss of revenue; and/or
e5) loss of contract; and/or
e6) loss of goodwill; and/or
e7) loss of use; and/or
e8) loss and/or corruption of data and/or other information; and/or
e9) downtime; and/or
e10) any damage relating to the procurement by you of any substitute hardware or software.
e11) The entire liability of the Seller under or in connection with the contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.
Returns/Cancellations/Replacements
a) Subject to clause (Insolvency of Buyer), no contract shall be cancelled once accepted by the Seller nor shall any Goods which are delivered in accordance with the contract be returned without prior written approval of the Seller and on terms to be determined at the absolute discretion of the Seller...
a1) unless the Seller at its discretion decides otherwise, if the Seller agrees to accept the return of any such Goods then:
a2) A Goods return number must be obtained from the Seller and be clearly shown on the returned parcels and should be returned with the original manufacturer’s packaging (which shall not be defaced) complete with accessories, manuals and documentation. Software packages must be returned unopened with the software seal intact. Except in the case of faulty Goods, returned items not complying with these requirements will be rejected.
a3) the Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer or through the Buyer’s fault.
a4) Where the Seller accepts the return of Goods, the Seller reserves the right to make a handling and restocking charge of 25% on Goods which are returned if they were ordered in error or are no longer required by the Buyer, unless return is arranged under the Distance Selling Regulations within 7 days (see a11)
a5) Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 5 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the terms of the contract.
a6) Where any valid claim in respect of any of the Goods which is based on any defect in the quality or conditions of the Goods or their failure to meet specification is notified to the Seller in accordance with these conditions, the Seller shall be entitled to replace the Goods (or any part thereof) free of charge or at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.
a7) The Seller shall not give any credit for returned Goods where the Seller deems the Goods not to be faulty unless otherwise agreed in writing by the Seller.
a8) Any Goods in respect of which any claim of defect or damage is made by the Buyer shall be preserved by the Buyer intact together with the original packaging at the Buyer’s risk and shall at the request of the Seller be:
a9) retained by the Buyer for a reasonable period to enable the Seller or its agent to inspect the Goods; or collected from the Buyer by the Seller if the Goods are defective.
a10) Goods not featured in the Seller’s catalogue are not being subject to the normal returns policy and instructions for return should be confirmed with the Seller before returning the Goods.
a11) In line with the Distance Selling Regulations (DSR) you may return an item if you have changed your mind provided you tell us of your decision within 7 working days, starting the day after the day of delivery. The item must not be used and must be 'as new' when returned to us. Once you have told us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. We will issue a full refund for the product to your original payment method within 30 days of cancellation. Please note this policy has some limitations and does not apply to business or trade customers or in the case of 'Special Orders' where the Buyer has requested the Seller to obtain an item(s) not normally stocked by the seller.
Insolvency of Buyer
a) This clause applies if:
a1) the Buyer makes any voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or
a2) an encumbrancer takes possession, or a receiver is appointed of any of the property or assets of the Buyer; or
a3) the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
b) If this clause applies then without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Buyer and if the Goods have been delivered but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
Customer Service queries
a) The Seller shall make every reasonable effort to resolve or acknowledge by post, telephone or email any queries, which the Buyer has made within 2 working days of receipt of any such query.
b) The Seller shall make every reasonable endeavour to respond to complaints within 5 working days and keep the Buyer reasonably notified of any progress thereafter.
c) Telephone calls made to and by the Seller may be recorded for training purposes.
Trademarks and Accreditation
a) The Seller and Buyer acknowledge the intellectual property rights of suppliers and manufacturers of the products appearing in the Seller’s sales literature and on the Seller’s website.
Force Majeure
a) The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform any of the Seller’s obligations in respect of the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control:
a1) act of God, explosion, flood, tempest, fire or accident;
a2) war, threat of war, sabotage, insurrection, civil disturbance or requisition;
a3) acts, restrictions, regulations, bye-
a4) import or export regulations or embargoes;
a5) strikes, lock-
a6) difficulty in obtaining materials, labour or machinery; and
a7) power failure or breakdown in machinery.
Group Company
a) The Seller may share a Buyer’s information with other companies in the group and other third parties. The Buyer may be contacted or sent information in respect of further goods and services available and should inform the Seller in writing in the event that the Buyer does not wish this to receive this.
Third Party (Rights) Act 1999
a) The parties hereby exclude the application of the Contracts (rights of Third Parties) Act 1999 to each and every contract made under these Conditions.
No Waiver
a) The Seller’s failure to insist upon strict performance of any provision of these Conditions shall not be deemed a waiver of its rights or remedies in respect of any present or future default of the Buyer in performance or compliance with any of these Conditions.
Notice
a) Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving notice.
b) Notice shall be delivered personally or sent by first class prepaid recorded delivery of by registered post (airmail if overseas) or by facsimile transmission and shall be deemed to be given in the case of delivery personally on delivery and in the case of posting (in the absence of evidence of earlier receipt) 48 hours after posting (six days if sent by airmail) and in the case of facsimile transmission on completion of the transmission provided that the sender shall have received printed confirmation of transmission.
Enforceability
a) If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provision of these Conditions and the remainder of the provision in question shall not be affected.
Dispute
a) In the event of a dispute between the Buyer and the Seller, should the Seller in writing require, the Buyer agrees to submit to the jurisdiction in accordance with the Arbitration Act 1996 for the time being in force as a legally binding alternative to court action.
Jurisdiction
a) The contract shall be governed by the laws of England and the Buyer agrees to
submit to the non-
G&R Computers Standard PC Warranty
STANDARD COVER
Terms
G&R Computers warrants that any computer system sold by G&R Computers (including the CPU base unit, keyboard, mouse, Microsoft operating system and other software applications (if any) supplied as an integral part of the system but excluding any and all Accessories as defined below) (“the System”) will be free from defects in materials and workmanship for a period of one year beginning on the date of G&R Computers invoice (“the Initial Warranty Period”), subject to the conditions and limitations described below. This does not apply to 'Refurbished or Rebuilt or Secondhand' products which carry a limited warranty as stated at time of purchase.
b) Subject to the conditions and limitations set out below, you are entitled to full parts and labour cover in respect of System defects as per each manufacturers guarantee/warranty of 1, 2 or maybe 3 years. The promises made in clause a) and this clause 2) shall hereafter be referred to as “the Warranty”.
c) This Warranty only applies to purchases made in the United Kingdom.
d) Should a fault in a system occur during the warranty period, the buyer should follow the instructions set out by the manufacturer by advising the manufacturer of the fault and awaiting collection or return the system to the manufacturers service centre. Returning the system to G & R Computers will only cause a delay in completing repairs/replacement as G&R Computers will also have to forward the system to the manufacturer concerned, this will incur further postal/carriage charges.
The Warranty
a) The Warranty covers normal use and excludes cover for damage resulting from: -
a1) Return shipment by you to the manufacturers service centre
a2) your failure to provide a suitable installation or operating environment for the System
a3) impact with other objects, dropping, falls, spilled liquids or immersion in liquids
a4) servicing of the System not carried out or authorised by the manufacturer
a5) usage not in accordance with the user instructions provided with the System
a6) failure to perform required preventive maintenance
a7) accident, abuse, misuse or neglect
a8) natural disasters such as flood, fire or lightning
a9) problems with electrical power such as power surges and
a10) the use of parts, components, services or software not supplied by the manufacturer.
b) This Warranty does not cover damage resulting from failure to back up data or other files, nor does it cover damage caused by programs, data, viruses or other files. G&R Computers is not responsible for any loss of your data and recommends that you maintain a back up system at all times to rebuild or reconstruct lost or altered files, data or programs.
c) Warranty cover will not apply in the event the serial number has been removed, altered or defaced.
d) G&R Computers makes no representations or warranties, express or implied, with respect to services provided by Internet service providers (ISPs). This includes their ability to provide services, their ability to work with any system supplied by G&R Computers, interruption of service, or their ability to sustain such services over extended periods of time. G&R Computers is not affiliated with providers of such services and is not responsible for their actions or inactions.
e) This Warranty does not cover any items in the following categories; software not supplied as an integral part of the System, joysticks, printers, scanners, speakers, cameras (collectively ”Accessories”) nor any other parts, hardware or software not supplied by the manufacturer. Any Accessories supplied by G&R Computers are covered only by their manufacturers warranties (if any) details of which were supplied to you on delivery of the System.
f) Except as expressly set out in these conditions, G&R Computers gives no other warranties, expressed or implied, including, without limitation, any warranties of satisfactory quality or fitness for a particular purpose, and G&R Computers expressly disclaims all warranties not stated herein.
Returns/Replacements/Repairs
a) Goods delivered defective or damaged should be reported to G&R Computers immediately and on return of the defective/damaged product a replacement or refund will be issued.
b) Computer systems, laptops, TVs, monitors, DVD player/recorders etc, that develope
a fault during the warranty period, should be notified to the manufacturer concerned
so that on-
c) When returning defective goods under warranty please ensure you have valid proof of the date of your original purchase.
d) In the event of a hard drive being replaced, the System will be restored to its original configuration when purchased. Any repairs/servicing carried out by a manufacturer does not include data back up and/or data restoration.
Remedies
a) In all cases, your sole remedies for a System failure are limited to those contained in these conditions.
a1) Except in the case of personal injury or death caused by the negligence of a
manufacturer or its authorised sub-
G&R Computers will not be responsible for any incidental or consequential damages
which may occur as a result of your use of the System, the System’s failure to perform
under any circumstances, any replacement part provided under warranty or any other
circumstances including without limitation losses of the types listed below: -
a2) loss of profit; and/or
a3) loss of anticipated savings.
a4) loss of business and/or goods; and/or
a5) loss of revenue; and/or
a6) loss of contract; and/or
a7) loss of goodwill; and/or
a8) loss of use; and/or
a9) loss and/or corruption of data and/or other information; and/or
a10) downtime; and/or
a11) any damage relating to the procurement by you of any substitute hardware or software.